Refund policy

RETURNS
All returns (via the RMA) must be completed within 30 days of the receipt of the goods. All returned items must be in new and unused condition, with all original tags and labels attached. 

RETURN PROCESS
To return an item, please email customer service at sales@imagearmorpt.com to obtain a Return Merchandise Authoriation (RMA) form which must be filled out completely, emailed back to our offices at sales@imagearmorpt.com and we will then at that time issue an RMA NUMBER to be used when returning the merchandise. After receiving the RMA Number, place the item securely in its original packaging and include your proof of purchase & a copy of the return form provided, and mail your returns to the following address:

iGroup Technologies 
Attn: RETURNS
(YOUR RETURN RMA #)
3509 Brightwood RD SE
New Philadelphia, OH 44663

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return (i.e. UPS).

REFUNDS
After receiving your return and inspecting the condition of your item(s), we will process your return or exchange. Once we receive the items, we will assess the items for printability or other issues per the RMA information. Please allow at least 10 working days from the receipt of your item to process your return or exchange. If we deem that the products did have an issue with not enough pretreatment or other issues that contribute to non-acceptable printability, refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company and we will notify you by email when your return has been processed OR replacement items may be sent out at our discretion. If it is found that the items returned are deemed printable, no refund will be given and the items may be returned at customer's expense.